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Terms & Conditions

Last Updated: January 2026

 

Welcome to Blue Promise. By accessing our website or purchasing from us, you agree to the following terms. Please read them carefully.

 

1. About Us Blue Promise is a sole trader business operating in the United Kingdom.

 

2. Mental Health & Medical Disclaimer (Important) Blue Promise provides products for peer support, distraction, and awareness only.

  • We are NOT medical professionals, therapists, or counsellors.

  • Our products (such as anxiety tools, fidgets, or comfort items) are not a substitute for professional medical advice, diagnosis, or treatment.

  • If you are in crisis, please contact emergency services (999) or a professional organisation like The Samaritans immediately.

 

3. Products & Accuracy

  • We try to display the colours and images of our products as accurately as possible. However, your screen may show colours slightly differently than they appear in real life.

  • We reserve the right to limit the sales of our products to any person or region.

  • We reserve the right to change prices or discontinue items at any time without notice.

 

4. Orders & Payment

  • Your order is an offer to buy. Our acceptance of the order takes place when we send you a shipping confirmation email.

  • We reserve the right to refuse any order (e.g., if we suspect fraud, if stock is incorrect, or if payment cannot be processed).

 

5. Returns & Refunds We want you to be happy with your order.

  • Please review our full [Refund Policy] to understand your rights regarding returns, cancellations, and hygiene exceptions (such as earrings).

  • By placing an order, you confirm that you have read and understood our Refund Policy.

 

6. Limitation of Liability Blue Promise is not liable for any indirect or consequential loss (e.g., loss of profit or data) resulting from the use of our website or products. Our total liability to you is limited to the purchase price of the products you bought.

 

7. Intellectual Property All content on this website (including text, logos, the "Blue Promise" name, and images) is the property of Blue Promise. You may not use our images or logo for commercial purposes without our written permission.

 

8. Governing Law These terms are governed by the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.

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